Cancellation policy
How to cancel
Cancel at any time in the app: open Settings, then Membership. That opens our payment partner’s secure portal in your browser, where one button ends the renewal.
You do not need to ask us, and you do not need to give a reason.
What cancelling does
Cancelling stops the next payment. It does not end your membership straight away.
You keep everything you paid for until the end of the period you are in. After that, the account returns to the free product.
After you cancel
Nothing is deleted when you cancel. Your plans, your partners and your history stay exactly as they were.
The free product is complete on its own, and it stays yours. You can start a membership again whenever you want.
Cancelling is not a refund
Cancelling stops the next charge. It does not return a charge that has already been made.
A charge can be refunded on request within 24 hours of being made. After that, payments are not refundable apart from three exceptions. Our refund policy has both.
Why there is no cancel button on this site
No account lives on this website, so there is nothing here to cancel. The portal your app opens is the one honest place it works.
We would rather send you to the place that actually ends the renewal than show you a button here that cannot.
If you bought through an app store
If we ever offer membership through the App Store or Google Play, a purchase made there is managed by the store, and you cancel it in your store account.
We cannot cancel a store subscription for you, and neither can our payment partner.
If cancelling does not work
If the portal will not open, or the cancellation does not go through, write to the support form at aara.space/support before your renewal date and we will sort it out.
Tell us the email address your membership uses. A person replies to that address, usually within two days.
Questions about this document reach a person through the support form.